Welcome to EA Merchandise Store Support Customer Service!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
You can also submit a request or send us an email at support@eamerch.zendesk.com.


EA Merchandise Store Support

Customer Service March 7, 2013 Frequently Asked Questions

To check your order status, or if your order has shipped and you would like the tracking number, please enter your order number at our Where’s My Stuff page. If you need more information or your order is not found, please contact Customer Support.

Customer Service October 31, 2012 Announcements

Our office will be closed (tickets will not be updated) on the following days. Orders also will not ship on these days unless otherwise noted.  

  • New Year's Day: Wednesday January 1st, 2014
  • Memorial Day: Monday May 26, 2014
  • Independence Day: Friday, July 4, 2013
  • Labor Day: Monday, September 1, 2014
  • Thanksgiving: Thursday, November 27, and Friday, November 28, 2014
  • Christmas Day: Thursday, December 25, 2014

Customer support staff will be back in the office on the next business day and will respond to tickets as quickly as possible. 

Please note that updating your ticket will remove it from its original place in the queue and could lead to a delayed response. 

We wish you all a fun and safe holiday!